We want you to have as many answers as possible right at your fingertips so we’ve pulled together some of our most frequently asked questions.

Yes! We are a fully licensed and insured moving company. Our Cal-T number is 190689, which means we are licensed in the State of California as having all necessary liability, workers’ compensation, and cargo insurance, which safeguards you and us as well.

There are many moving companies being advertised on popular websites that are not licensed and insured. This means if something were to break, there’s no insurance to cover the damage costs, or if a mover slips and falls during your move, you could be liable.

Make sure any moving company you’re considering is listed on the California Public Utilities Commission website.

Hiring a professional mover delivers exceptional value on a day that can be otherwise very stressful. Moving can be both emotionally and physically draining, and handling delicate or bulky items with care requires specific moving skills.

We highly recommend turning to professionals for this, as you would for many of your household’s needs, such as plumbing and electricity. With years of experience in residential and commercial moving, our team of highly trained movers can tackle moves of any size or complexity.

We are dedicated to providing reliable, efficient, professional, and personal service, and we’ll work with you to accommodate your specific moving needs.

We recommend scheduling your move as far in advance as possible. The farther out you can plan your move, the greater the availability you will have in choosing a date and time that is convenient for you.

Our busiest times of the year are June to September, Saturdays throughout the year, and the end of each month.

To request an estimate, please complete and submit the Request a Quote form on our website. The more accurate and detailed the information you provide is, the more accurate your estimate will be. Shortly after submitting the form, you will receive a written estimate via email.

Legally, we cannot give you an estimate over the phone, so please complete the online form.

A great way to keep costs down is to be prepared! If you are prepared for when the movers arrive, this will cut down on additional labor time.

Moving boxes is one of the most time-consuming areas of a move, yet are some of the lightest things to move. So, always use moving grade boxes, try to use the same size boxes and be sure they are taped up and labeled correctly for the movers. Stack them up four boxes high, so the movers can just place them on the dolly and go.

Also, while we’re happy to do so, the disassembly of furniture takes up time as well. Where possible, disassemble any beds, desks, etc., to cut down on time. Anything that you can do yourself or anything that can help the movers move faster will cut down on your cost.

Yes! We provide a packing materials delivery service for a small fee for the convenience of our customers. We’ll deliver boxes and other packing materials right to your door. Just let us know what date you’ll need these delivered, and we’ll make sure you get them.

We also provide four wardrobe boxes for most moves, for use during the move only. (48-hour notice required)

Yes, we offer storage units of various sizes at our secured storage warehouse facility, conveniently located in central San Diego. Our crew will pick up, store, and deliver your items for you. To find out more information, visit the Storage page under Services.

To prevent loss or damage, all items must be removed from furniture and boxed separately.

There are items that may not be transported in our trucks or handled by our movers due to liability and health regulations, such as propane tanks, firearms, paint, aerosols, flammables, ammunition, drugs, liquids, plants, pet furniture, baby grand pianos, grand pianos, and any unboxed non-furniture items.

Customers are responsible for moving these items on their own.

Yes, we move upright pianos, but we do not move baby grand or grand pianos.

Yes, we move standard household appliances such as washers, dryers, refrigerators, freezers, etc. We require that these appliances be disconnected prior to our arrival. We do not disconnect or reconnect any appliances. We can provide a 3rd party point of contact for this when requested in advance.

Yes, we move exercise equipment such as Pelotons, treadmills, ellipticals, home gyms, etc. We do not disassemble or reassemble any exercise or gym equipment, it must be able to fit through doorways and hallways as is.

Yes, of course! All moves include basic insurance of $.60/lb./item.

Appointments canceled or rescheduled after completing and submitting the Agreement for Moving Services will be charged a $250 fee to the card on file. If the appointment is cancelled or rescheduled within 72 hours of the scheduled start time, the card on file will be billed the hourly minimum at the labor rate quoted.

As you might expect, some items are not covered by insurance. Here are a few examples: furniture that has not been emptied, pre-damaged furniture, items packed in non-moving grade boxes, items packed in overweight boxes, particleboard furniture, and furniture that requires hoisting.

Should you have unwanted household items, Reliable Delivery will remove them for you and dispose of them as applicable. To save time, we recommend that you tell us about them upfront so we can make proper arrangements.

We accept cash, Visa, MasterCard, Discover, and American Express. We do not accept personal checks.